Privacy Policy

1. Who we are and what this policy covers

SINOVISION (Sinovision Development Co., Ltd), based in Shenzhen, China, supplies security cameras and OEM/ODM manufacturing services to importers, distributors and private-label brands. This policy explains how we handle personal information connected with this website and our business communications.

It covers product inquiries, sample and quotation requests, customization discussions and related customer support. It does not replace the privacy notices of independently operated camera apps, cloud platforms or other websites. Reading or browsing this website does not itself constitute consent to optional marketing or tracking.

2. Information we collect

Depending on how you contact us, you may provide:

• Contact details: your name, work email address, telephone or WhatsApp number.
• Business details: company name, country, target market and buyer or project type.
• Inquiry details: selected products, estimated quantities, application, customization requirements and messages you send.
• Business correspondence: quotation discussions, sample requests, order communications and support records.

Required form fields help us respond to your request. Optional fields can be left blank; without sufficient contact or project information, we may be unable to prepare a relevant quotation. Please avoid submitting passwords, payment-card details, identity documents or sensitive personal information through general inquiry forms.

3. How we use your information

We use the information you provide to understand your requirements, recommend suitable products, prepare quotations and sample plans, discuss OEM/ODM customization, communicate about orders and respond to support or privacy requests. We may also use relevant records to prevent misuse, resolve disputes and meet applicable legal obligations.

Where applicable data protection law requires a legal basis, processing may be necessary to take steps at your request before a contract, perform a contract, meet legal obligations, or pursue legitimate business interests such as responding to business inquiries and securing our website, subject to your rights. Where consent is required, we rely on consent and you may withdraw it. Optional marketing is handled separately from responding to your inquiry.

4. Log data and cookies

Our hosting and infrastructure services may process technical information such as IP address, browser or device details, requested pages, access times and error records to deliver the website, maintain security and diagnose technical problems. This is separate from the information you enter in an inquiry form.

Cookies are small files stored by your browser. Essential cookies or similar technologies may be used by the hosting service to support access and security. The current website does not include advertising pixels or optional analytics tracking in its application code. If we introduce optional tracking, we will explain its purposes and provide consent controls where required before enabling it.

You can manage or delete cookies in your browser settings. Blocking essential cookies may affect access or certain functions. External platforms you choose to visit may use their own cookies under their own policies.

5. Service providers and information sharing

Information may be handled by authorized SINOVISION personnel and service providers needed to operate the website and process communications, such as website hosting, infrastructure and business email providers. Online inquiry delivery uses our configured email service to send the details you submit to our sales team.

For confirmed business transactions, relevant information may also be provided to parties involved in payment, shipping, customs or professional advice when needed to carry out the transaction. We may disclose information where required by law or necessary to protect legal rights.

We do not sell your personal information or provide your contact details to unrelated companies for their own marketing. If a request requires referral to an independent business partner, we will explain the proposed referral and seek consent where required.

6. Data retention and international processing

We keep personal information for as long as needed for the inquiry, business relationship or purpose for which it was collected, taking account of contractual requirements, applicable recordkeeping obligations and potential disputes. When it is no longer needed, it should be deleted or anonymized. Contact us to ask about the retention period applicable to your records.

SINOVISION operates in China. Communications and service-provider processing may involve China and other countries where the relevant providers operate. Privacy rules may differ between countries. Where applicable law requires safeguards for international transfers, those requirements apply to the relevant processing. You can contact us for information about providers and safeguards relevant to your request.

7. Security

We use reasonable technical and organizational measures to reduce the risk of unauthorized access, loss or misuse of personal information. No internet transmission or storage system can guarantee absolute security. Please use appropriate care when sending confidential project information and contact us to arrange a suitable channel if needed.

8. Your privacy rights and choices

Depending on the law that applies to you, you may have rights to request access to your personal information, correct inaccurate records, request deletion, restrict or object to certain processing, or receive a portable copy of eligible information. Where processing is based on consent, you can withdraw consent without affecting prior lawful processing.

Email sales@sncctv.net with the subject “Privacy Request,” explaining your request and the contact details used in your correspondence. We may need to verify your identity before acting. Some records may need to be retained to meet legal obligations. You may also raise a concern with the data protection authority in your jurisdiction.

To stop optional marketing messages, use the unsubscribe option where provided or ask us by email. We may still contact you about an active inquiry, order or necessary service matter.

9. External websites and camera apps

This website links to third-party services, including social media and messaging platforms. Their operators control their own data practices; review their privacy notices before providing information.

This website policy does not describe the collection of camera footage, audio, device identifiers or cloud recordings by a camera app or platform. Review the privacy notice for the specific app and service used with your product, including Tuya Smart or HOTKAM where applicable. Ask our team if you need help identifying the relevant provider for a model.

10. Changes to this policy

We may revise this policy when our website, services or data practices change. The updated version will appear on this page with a revised date. Where required, we will provide additional notice or request consent for relevant changes.